Privacy Policy

Last updated: May 14, 2025

We at Mate Viewer (hereinafter "the Company", "we", "our") respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use and protect your personal information when you use our website, our services and our applications (hereinafter "the Services").

1. Information We Collect

1.1 Information You Provide Us

We collect information that you provide to us directly, such as:

• Personal information such as name, email address, phone number and address
• Account details such as username and password
• Payment information, such as credit card details or bank account details
• Content you upload or share through the Services, such as messages, comments, documents or other files
• Information you provide when you contact our customer service

1.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information, such as:

• Usage data, such as how and when you use our Services
• Information about your device, such as device type, operating system, browser version, IP address and unique device identifier
• Location data, if you allow us to access your location
• Information collected through cookies and similar tracking technologies

2. How We Use Information

We may use the information we collect for the following purposes:

• To provide, maintain and improve our Services
• To process transactions and manage your account
• To send you technical messages, updates, security alerts and support and administrative messages
• To communicate with you about products, services, offers, promotions and events, and to provide other information that may be of interest to you
• To monitor and analyze trends, usage and activities in connection with our Services
• To identify, prevent and address technical problems, fraud, or other illegal activities
• To protect our rights, property or safety and that of others
• To comply with applicable laws, regulations and legal requirements

3. Information Sharing

We may share the information we collect in the following cases:

• With service providers: We may share information with third-party service providers who provide services such as payment processing, website hosting, data analysis, customer service and technical support
• With business partners: We may share information with business partners to offer you joint products or services or promotions
• In case of business transaction: If the Company is involved in a merger, acquisition, asset sale or other transfer of all or part of our business
• Legal compliance: To comply with applicable law, including responding to a subpoena, court order or other lawful request, or to protect our rights
• With your consent: We may share information with third parties when you give us your explicit consent to do so
• Non-personal information: We may share information that has been anonymized or aggregated that does not personally identify you

4. Information Security

We take reasonable security measures to protect your personal information from loss, unauthorized access, use, alteration or disclosure. However, no method of data transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4.1 Security Measures Taken

• All sensitive information is encrypted using advanced encryption technologies
• Access to personal information is limited to authorized employees, contractors and agents on a "need to know" basis
• We conduct regular security reviews of our systems and processes
• Your personal information is stored on secure servers with regular backups

5. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to request correction of inaccurate personal information
• Deletion: The right to request that we delete your personal information
• Restriction: The right to request that we limit the processing of your personal information
• Data portability: The right to receive a copy of your personal information in a structured format
• Objection: The right to object to the processing of your personal information
• Consent: The right to withdraw your consent at any time

To exercise any of these rights, please contact us using the contact details at the end of this policy.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. These files are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

6.1 Types of Cookies We Use

• Essential Cookies: Required to enable basic functionality of the site
• Preference Cookies: Allow the site to remember information that changes how the site behaves or looks
• Statistical Cookies: Help us understand how visitors interact with the site
• Marketing Cookies: Used to track visitors across websites and display relevant advertisements

7. Changes to Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on our site and updating the "Last Updated" date at the top of this privacy policy. It is recommended to review this policy periodically for changes.

Continued use of our Services after changes to this privacy policy will constitute your agreement to the updated policy.

8. Contact Us

If you have questions or concerns about our privacy policy or our practices regarding information, please contact us:

This document has been translated from Hebrew. In case of conflict between the English version and the Hebrew version, the Hebrew version prevails.

9. Legal Information and Disclaimer

The information provided through Mate Viewer services is intended for informational and research purposes only.

9.1 Important Legal Warning

• The information and content in the system are intended for statistical and research purposes only
• The information does not constitute legal, medical, financial or professional advice of any kind
• Do not rely on the information for making legal or professional decisions
• It is recommended to consult with a qualified professional advisor before taking any action
• The Company bears no responsibility for the use made of the information or decisions arising from it
• The information may contain inaccuracies and is not a substitute for professional advice
• Use of the information is at your sole responsibility